Choose the Right Training Path for Your Shop
Champion University gives service advisors, technicians, owners, and managers a clear training path to improve D V I consistency, customer communication, workflow, leadership, and trust. Whether you are training a brand-new advisor or developing your next shop leader, each path is built to help your team perform with more confidence, structure, and professionalism.
Train Anywhere. Build Better Advisors.
Champion University training is built for the real world. Your team can learn from home, at work, or during scheduled training time, then bring those lessons back into the shop with more confidence, better structure, and a clearer understanding of the process.
Advisor Level 1: New Service Advisor Foundation
Level 1 is where a new advisor learns how to stop guessing and start following a real process. This path gives new advisors the foundation they need to answer phones, communicate professionally, understand the service flow, and begin using inspections the right way.
Instead of throwing someone behind the counter and hoping they figure it out, Level 1 gives them structure, confidence, and direction. They learn what a service advisor is responsible for, how to speak to customers, how to support the technician, and how to begin building trust through clear communication.
Advisor Level 2: Building Confidence
Level 2 is for advisors who already understand the basics but are ready to become more consistent, more confident, and more valuable. This path helps advisors move beyond simply sending estimates and reacting to customer questions.
They learn how to better review inspections, understand maintenance opportunities, explain findings clearly, and guide customers through decisions without sounding pushy. Level 2 is where the advisor starts connecting the inspection, the estimate, and the customer conversation into one clear process.
This level helps advisors build trust, improve approval rates, and present recommendations with more confidence.
Advisor Level 3: Becoming a Leader
Level 3 is for advisors who are ready to think beyond the front counter. This path is built for advisors who want to become leaders, managers, trainers, or key people inside the shop.
At this level, the advisor learns how to protect the customer experience, support technicians, coach consistency, and understand the business from a higher level. This is where the advisor begins to see the full shop — not just the phone, the estimate, or the customer in front of them.
Level 3 helps turn a strong advisor into someone who can lead others, protect the process, and help the business grow without everything depending on the owner.
The DVI Bible Series
Service Advisor Edition
Built for advisors who present inspections, explain findings, and guide customer decisions. This edition helps advisors turn DVI results into clear conversations that build trust, reduce confusion, and improve approval rates.
Owner/Managers Edition
Built for shop owners and managers who need a consistent DVI process across the entire team. This edition focuses on workflow, accountability, standards, leadership, and turning inspections into a repeatable shop system.
Technician Edition
Built for technicians who perform inspections, take photos, write notes, and grade findings. This edition helps technicians document concerns clearly so the advisor has better information and the customer can understand the recommendation.
“Raising the standard is not a slogan. It is a decision to train your team, document with proof, communicate with clarity, and give every customer a process they can trust. The shops that invest in better training today will become the shops customers measure everyone else against tomorrow.”
Kevin Tarpley
Owner, Champion University
Become the Standard Customers Expect from Every Shop.
Customers do not trust a shop because of what it claims. They trust a shop because of what it proves.
They trust clear inspections.
They trust honest explanations.
They trust photos, notes, measurements, and recommendations that make sense.
That kind of customer experience does not happen by accident. It happens when your team is trained to follow a standard.
Champion University helps shop owners build that standard — from the inspection, to the advisor presentation, to the way the customer understands the work being recommended.
This is not just course material.
This is how you build consistency.
This is how you strengthen communication.
This is how you earn trust before the customer ever says yes.
Train the team. Build the process. Raise the standard.
Become the standard customers expect from every shop.
© Champion University 2026